1. Delete From the App (fastest)
Open the MoveQ app, go to Profile, tap Delete Account, and confirm. Your account is deleted immediately.
Deletion is not available while you have an active order — please complete or cancel it first.
2. Request Deletion by Email
If you no longer have access to the App, email us at support@moveq.net and include the phone number your account is registered with. We will verify account ownership and complete the deletion within 30 days.
3. What Is Deleted
- Your personal details are removed from the account immediately: phone number, name, profile photo, and push notification token.
- Your account is permanently deactivated and can no longer be used to sign in.
4. What Is Retained
Records of completed orders and payment transactions are retained as required by applicable law and for accounting and dispute-resolution purposes. After deletion they are associated only with an anonymized account identifier and no longer contain your personal details. Chat messages already delivered to other users are not recalled.
For full details, see Section 9 of our Privacy Policy.